What Our Customers Are Saying
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Zak Knowles
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I gave you 5 stars because I couldn't give you 100! When I walked in 5 minutes before my appointment, I was a bit frazzled from driving a trailer in the pouring rain for over an hour. All I said was, "I have a 2:00 appointment", and the staff greeted me by name, and knew the issue I was having checked out, without checking the computer first. Before we took my bike back to the shop, Rachel asked me if there was anything else I'd like to have looked at as well.While I was waiting, several staff members offered me water or soda, and helped pass the time. I watched staff members interact with other customers with the same level of friendliness and professionalism I had been experiencing.When discussing the findings, Matt was clear and concise. He explained what was wrong, and never spoke down to me or spoke over my head. He also didn't make me feel stupid for not finding a relatively simple problem. I really appreciate that! I feel he did everything he could to keep the cost down and still get my bike back on the road safely.All in all, it was a very pleasant experience, especially since I was half expecting it to be a very expensive day. I will definitely be back, though hopefully for maintenance and not unexpected repairs :)
Don Sutton -
My wife was wanting to go shopping for a bike and suggested we stop and take a look. From the moment Chelsea and Erica started talking to her (they really know their stuff) she was sold on the V9 bobber. Everyone their was awesome to work with and Rachel will not let you leave with out going over everything one more time. I highly, strongly, suggest and urge you to check this shop out. It is an awesome experience. We will be back.
Jason Goodpasture -
The staff here is amazing! I've owned and ran a a small engine repair shop with my husband so I've been around the industry for some time. This is the most knowledgeble and friendly group of people I've ever encountered in a bike shop. I'd go back just to hang out in this place. Great atmosphere, nice showroom, great array of products, bikes, and accessories. Can't say enough good things about my short 30 minute experience here with my husband and 2 boys.
Allison Keller -
The shop had an unfortunate event with their tire mounting machine and, sparing the details, the wheel was cosmetically compromised (PURELY cosmetic). Well I expected a discount, or an apology, but what Moto Richmond did was way beyond what I expected. I felt extremely satisfied with the customer service I received from Rachael and the shop staff, and they managed to turn something that would have pissed me off into an overall positive experience for me. Can't complain about service that good! Perri was very friendly talking to me about new Zero motorcycles when I mentioned I was interested, and I didn't feel like he was pressuring me to purchase one. I finally met Chelsea who had helped me buy a motorcycle out of state in the past, and got the chance to thank her in person. If you ride a motorcycle in the Richmond area there's no excuse for you to not step foot in that dealership and meet some of the good people in our community.
Ben Speese -
Everyone I've dealt with at the shop is professional, knowledgeable, and patient. They legitimately care that you are properly taken care of. I honestly don't mind just hanging around the place if I'm waiting on a repair. Great people, great service, great prices.
Liam Schroeder -
Moto Richmond is staffed with very helpful and friendly folks. Everyone that I have dealt with has gone out of their way to help me. They are professionals that give you straight answers and help you get back on the road. Give them a try!
Eric Johnson -
I don't own a scooter or a Triumph... I haven't had service there either, nor ordered parts. What I have experienced there is this; every time I stop in to meander about the showroom or just talk bikes, Chelsea and her staff are genuinely kind and appreciative I came by. I can't say that about any other shop I have ever frequented. I've been in a lot of bike shops in 25 years of riding! Scoot is a class act! If ever in the area, stop in, they will be glad you did.
Scott Journigan -
I wish more dealerships were like Moto Richmond. The staff is so cool and friendly. The place is really relaxed and helpful. Shop staff are first rate.
James Epley -
Moto Richmond is a phenomenal place. They are passionate about what they do and provide a relaxed atmosphere with no pressure. Worth the 2 hour drive from Chesapeake. Will keep doing business with them and look forward to riding with you all this season. Great shop!
Jared Snyder -
Just want to congratulate Chelsea and on the great review of their outstanding and unique shop in Motorcycle Consumer News! Very accurate and well deserved.
David Critics -
One of the coolest bike dealerships that I have ever been in. Great atmosphere and selection. The staff is extremely helpful and super friendly. Check them out before you buy!
James Southworth -
5 stars in particular for Rachel. I have not always had the best experiences in the past at scoot/ Moto Richmond, however this time dealing with Rachel was so effortless, and so on point, it has easily earned a 5 star review from me today. I'll return for more business on account of how awesome she was!
Brent Whittington -
Sccot Richmond is a gem in Richmond for those who are looking for an alternative means of traveling that is well equipped with the tools and knowledge to help you make your traveling worth the adventure and a unique experience that cannot be found on 4 wheels trapped in a steel box.
Matt J Bricton -
This is a great place. Very friendly and helpful. I had to drive from Norfolk to get a Rocket III because I couldn't find one closer. They had it ready for me when I got there.
Phill Morrison -
I've been riding for almost a month and I stopped in today to check out riding gear. I had lots of questions and all of them were answered. The staff is top notch and I will definitely be returning.
Jessica Bremer -
Just bought the "Green Bean!" One of the best sales experiences of my life! Service is unparalleled and everyone is knowledgeable and positive. Never felt pressured and I left with the bike I wanted at a price I couldn't say "no" to. Hell yeah!
Nathan Atkins Shifflette -
I love the staff at Scoot! Even though the manufacturer failed to include an essential part, the customer service is flawless. I would recommend Scoot Richmond to anyone, sales and service is excellent without exception.
Hilary Greek -
I love Moto Richmond. The staff is so friendly and helpful. Wish every place was like them.
Kim Stone -
Love these guys! Absolutely the best customer service I've had from ANY business in the last 20 years!
Bill Fortner -
Amazing staff I've never felt so welcomed in a bike sho. everyone was very knowledgeable and more than willing to help answer any questions looking forward to continuing doing business with them
John MacPherson -
Well, Scoot Richmond satisfied my tire needs once again! The only shop that actually had the correct rear tire size for my Kymco Agility 125 in stock (every where else didn't)!
Can't go wrong with 'em, gotta love 'em!Montigue Magruder -
If you are even thinking about a scooter, go talk to Chelsea! She is a fountain of knowledge and will not try to sell you what she wants...she'll listen and find what you need! Also, it's very fun to buy her a drink ;-)
Kristine Morrissey Zehner -
First class folks and service. They made me feel at home and extended the welcome mat. My go to for Vespa. Thanks Guys and Gals.
Mark Ost -
Very friendly staff that was eager to help with helmet selection. Much different experience than when I visited a large dealership earlier in the day.
Clayton Shepherd -
Best motorcycle dealership ever! All my bikes will be bought and repaired here! The employees are vary friendly and helpful!
Nate Mountford -
Picked up a super nice 2013 Vespa gtv300!!! Really great place and crew!!! Eager to do business and strait forward deals.
Chris KissofInk Matisa -
First visit and I will definitely be back. The staff could not have been more inviting. They were extremely knowledgeableasy, helpful and ready to answer all of my questions.
Brian Price -
Totally rad, great customer service and helpful staff. Everyone there is passionate about 2-wheeled transports. Would recommend to a friend.
Tommy Crisafulli -
Will and the guys did an excellent job fixing my Vespa LX150...on time and accommodating my schedule. Great products, service and nice folks...6 stars!
Cam Sail -
Friendliest, well educated place for all things scooter, triumph and more. me loves them and Chelsea is the BEST <3
Amy Black -
Chelsea and the whole crew here are awesome. Great people and a very cool establishment.
Doug Edmunds -
Great staff. Always friendly. Staff is very knowledgeable on the products sold and services. Great deals on scooters. Always always worth the ride to the store.
Marvin Wilson -
Love these guys. Bought a scooter,then upgraded to a Suzuki. Totally took care of me all around.
Tahir Zimmerman -
My home base for all 2-wheeled motorized thingys. This place is the bomb diggity.
Anthony Menez -
Felt very welcomed upon arriving and was really made to feel like I was at home
Michael Clifford James Tolliver -
Fantastic, and friendly. Everyone on the staff was lovely
Autumn Harrison -
The right place and the right price. Shop there and you will see why.
Massie Johnson -
Great people very honest helped me when other places just didnt know what they where talking about i will be back
John Baxter -
Wonderful customer service
Chadwick Brewer -
What is not to love about Scoot Richmond. Scooters and motorcycles to drewell over, a sweetheart of an owner, and great staff.
Ted Groves -
Brilliant part department for those hard to find contemporary Moto Guzzi bikes. Call them first.
Angus McMuffin -
Scoot Triumph has a top notch service shop. Best in Richmond! I plan on buying my next Triumph there.
Robert Webster -
Employs the foxiest mechanics in RVA and sponsors all the best events. Viva Scoot!
Deja Vudu -
Best motorcycle shop ever!!!!
Kyomi Takahashi -
You couldn't ask for better customer service with great bikes. Thank you Alex
Joe Robben -
Great group of people...Awesome Dealer of various Motor Bikes including Triumph...sort of partial to those...
Kahuna Jim -
Best labor rates in town, nicest staff and locally owned whats not to love?
Joshua Eric Belmonte -
The absolute best selling the absolute best! Can't compliment Scoot Richmond enough!
Raza Abbas Kazmi -
Great staff. Great place. Great service. Awesome bikes!!
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Sheldon Young
I haven't had a chance to buy a bike from them yet but their customer service has me sold. The next bike I buy will be coming from here. Super knowledgeable and very friendly. I was in there 3 months ago looking at a street triple for my girlfriend and I still get follow-up calls about it. I can't wait to do business with them.